Mira Networks

Why Use SMS?

SMS makes good business sense

Why would we use SMS in this day and age, if we have the internet, Facebook and email available to us? It makes business sense that's why!

SMS is quick and easy; it saves us money and provides us with an audit trail.

SMS IN SOUTH AFRICA

When SMS first launched in South Africa everyone said it will never work; no one wanted to try this new SMS thing it was foreign to us. Today we can't do without it, have you counted how many SMS's you send out today alone? The same thing is happening with businesses. They are becoming more and more reliant on SMS as a business communication tool to do their talking for them.

SMS FOR BUSINESS COMMUNICATION

When you switch from voice to SMS you looking at cost savings for your business between 40 to 70 %. Can you afford to say no?

Reasons for using a SMS system in a business environment:

  • Free up call centre staff, increase productivity
  • It is instant communication to customers
  • Quick and easy
  • Cost effective
  • Reliable
  • Provide audit trail
  • Convenient
  • Once you put the SMS system in place it is difficult to be without it.

CASE STUDIES OF COMPANIES USING SMS TECHNOLOGIES

Retail companies using SMS to book in repairs. Booking confirmation of the repair is SMS'd to the customer and notified via SMS when the repair can be picked up Medical aid companies using SMS to confirm claim procedures, installments due, outstanding amounts, etc. Insurance companies using SMS to market alternative services, and to confirm installments due. Engineering companies using SMS to communicate to unions and to send birthday messages from the CEO to staff.

Technologies comes and go, first was the portable phone, then the cellphone came along, we got introduced to SMS, then GPRS followed, HSDPA, WAP, etc. The cellphone technology world is growing by the minute, but SMS is still the one consistent offering that never goes out of fashion and it provides you with an effective communication flow. In fact SMS popularity is increasing rapidly and the South African market is only now starting to release what benefit they reap from using SMS communication.

A SMS tool in your company is not a nice to have, it is a MUST! Please contact Mira Networks sales division for further information.