Mira Networks

Mira Networks CUSTOMER SERVICE

Do you know who is billing you?

Find out who is billing you by visiting the SMS Code website. The SMS Code service will identify the owner of a commercial SMS or short code service.

Simply enter the long code or short code of the SMS message you received on your cell phone. They will provide you with the contact details of the company responsible for billing you.

PROCEDURE TO UNSUBSCRIBE from Mira Networks

(Wallpaper downloads, Ringtones, Subscription services, Quiz's, WAP downloads, etc)

  • Find out who's billing you:
    • Visit the SMS Code website and follow the instructions.
    • OR contact your service provider:
      • Vodacom: 082 111
      • MTN: 083 173
      • Cell C: 084 140
      • Virgin Mobile: 074 1000 123

  • If you are referred to Mira Networks, the procedure to unsubscribe is as following:

    • Ways to Unsubscribe from a content service:

      • Enter you cell-phone number to request to be unsubscribed from a service. You will receive an SMS once the request has been processed by call centre staff. Processing may take up to 2 work days.

        Please replace the '0' with a 27 (eg. 27831111111)



      • Email: your cell number to stop@miranetworks.net or feedback@miranetworks.net; or

      • Phone: 086 110 MIRA (6472), press 1 for unsubscribe type in your cell number and press the # key or press 2 for an operator, our a Customer Care agent will assist you to log your unsubscribe request; or

    • Unsubscribe requests take up to 2 work days to be processed. You will receive a confirmation SMS from us as soon as your unsubscribe request was logged by our Customer Care agents. The sms will provide you with the details of the content provider responsible for deducting your airtime. If you do not receive a sms confirmation from Mira Networks within 2 work days please follow up with our Call Center agents or contact us immediately via email on feedback@mira.co.za.

MIRA NETWORKS' ROLE IN THE INDUSTRY

Mira is a leading provider of connectivity and billing tools between business and mobile networks. As an SMS aggregator, our role is to provide connectivity for content providers into all the networks in SA. We provide a platform and message bearer services to key players within the mobile technology sector, including international and local application service providers, web and mobile content developers. We do not sell services, we create a platform for content providers to plug and play.

Mira is a technology service provider that provides solutions such as traffic management, access, integration, MT Billing and Premium Billing administration and reporting to its clients, who in turn provide content and applications to consumers. Mira Networks Customer Service provide a first line unsubscribe service for our content provider clients.

Our Customer Care agents will log your unsubscribe request and you will receive a confirmation sms with all the details of the service you have subscribed to. We refer all queries to the relevant content provider that is responsible for your airtime deduction and will follow up with the content provider on behalf of the consumer. All our content clients are WASPA registered members and we ensure the services they offer are compliant and above board.

SMS regulator WASPA

Mira Networks urges consumers that have problems with regards to subscriptions services or any content to lodge formal complaints to the SMS regulator WASPA (www.waspa.org.za). They can report any un-compliant service to WASPA and a formal process is followed thereafter. WASPA logs the query and sends it to the WASPA registered content provider in question. If a service is not compliant WASPA has ways to punish the provider and they take action against the offence.

Mira Networks takes compliancy issues very serious and enforce our clients to practice fair and above the board practices. Mira Networks ask consumers to read the advertised charges for content on the adverts before the download, and to ensure that they are aware of the full charges and implications thereof before they accept charges for the content they ordered.

For more information please contact us at feedback@miranetworks.net.